Servicevilkår
TERMS OF SERVICE - Last updated: 20 September 2026
1. ABOUT VANTEL
These Terms of Service apply to purchases made through VANTEL’s online store at vantel.dk.
VANTEL is a Danish clothing brand. By placing an order through our website, you agree to these Terms of Service. Our contact details are available in our Contact Information and Privacy Policy.
2. PRODUCTS
We make every effort to ensure that product descriptions, images, colours, sizes and other information on our website are accurate.
However, colours may appear slightly different depending on your device and screen settings.
If a product is unavailable after you have placed an order, we will contact you and, if necessary, refund any payment made for the unavailable product.
3. ORDERS
When you place an order through our website, you will receive an order confirmation by email.
An order is considered accepted once we have confirmed it and payment has been successfully processed.
We reserve the right to cancel an order in cases such as obvious pricing errors, technical errors, suspected fraudulent activity or if a product is unexpectedly unavailable. If your order is cancelled, you will receive a full refund for any amount already paid.
4. PRICES AND PAYMENT
All prices are shown in the online store and include applicable VAT for Danish consumer orders, unless otherwise stated.
The total price, including applicable delivery costs, will be shown before you complete your purchase. We accept the payment methods displayed at checkout.
Payment is processed securely through our payment providers.
5. SHIPPING AND DELIVERY
Orders are processed and shipped according to the delivery information stated in our Shipping Policy. Estimated delivery times are provided as guidance and may vary due to circumstances outside our control.
Once your order has been shipped, you will receive tracking information where available.
Please make sure that the delivery address provided at checkout is correct. VANTEL cannot be responsible for delays or additional costs caused by an incorrect address provided by the customer.
6. RIGHT OF WITHDRAWAL
When purchasing from VANTEL online, you generally have a 14-day right of withdrawal in accordance with applicable Danish and EU consumer law.
The withdrawal period begins when you receive your order. If you wish to exercise your right of withdrawal, you must notify us within 14 days of receiving your order. After notifying us, you have a further 14 days to return the product.
The product may be tried on to the extent necessary to determine its nature, characteristics and functionality, as you would in a physical store.
If the product has been handled beyond what is necessary, you may be responsible for any resulting reduction in value.
7. RETURNS AND REFUNDS
Please see our Return and Refund Policy for detailed information about returning products.
The customer is responsible for the cost of returning an item when exercising the right of withdrawal, unless otherwise required by law or agreed with VANTEL.
Once we have received and inspected the returned item, the refund will be issued to the original payment method.
When you exercise your right of withdrawal, we will refund the purchase price and the cost of the original standard delivery. Any additional cost resulting from your choice of a more expensive delivery method will not be refunded.
We may withhold the refund until we have received the returned product or until you have provided documentation showing that the product has been returned.
8. EXCHANGES
VANTEL does not currently offer direct exchanges.
If you need a different size or product, you can return your original order and place a new order through our website. This does not affect your statutory consumer rights.
9. FAULTY OR INCORRECT PRODUCTS
If you receive a faulty, damaged or incorrect product, please contact us as soon as possible at vantelstudio@gmail.com.
Purchases from VANTEL are covered by the applicable statutory consumer rights, including the two-year statutory right to complain about defects under Danish consumer law.
If a product has a defect covered by the applicable legislation, we will handle the complaint in accordance with your statutory rights.
10. INTELLECTUAL PROPERTY
All content on the VANTEL website, including but not limited to logos, photographs, graphics, text, designs, product images and other materials, belongs to VANTEL or is used with permission.
The content may not be copied, reproduced, distributed or used commercially without our prior written permission.
11. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to or use services provided by third parties, such as payment providers, shipping providers or social media platforms. VANTEL is not responsible for the content, availability or policies of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
12. LIMITATION OF LIABILITY
VANTEL is not responsible for losses or delays caused by circumstances outside our reasonable control. Nothing in these Terms of Service limits or excludes any rights or protections that you are entitled to under mandatory consumer protection laws.
13. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
Any changes will apply from the date they are published on our website and will not affect orders that have already been placed.
14. GOVERNING LAW
These Terms of Service are governed by Danish law.
Nothing in these Terms of Service limits any mandatory consumer rights that apply to you under applicable Danish or EU consumer protection legislation.
15. CONTACT
If you have any questions about these Terms of Service, your order or our products, please contact us:
VANTEL
Email: vantelstudio@gmail.com
Our full business contact information is available on our Contact Information page.